Premium User Support provides the most complete support possible - dealing with User issues beyond authentication. We will help visitors deal with their equipment configuration problems and gaps in their knowledge about how to use the equipment they have.
Premium User Support is designed for hotels and motels because Internet access has become a key element of their value proposition and if a customer is frustrated - no matter the reason - it impacts the hotel’s business.
With Premium User Support a qualified technician will assist the hotel customer and do everything possible to get them connected or understand that their equipment is defective.
Premium User Support is an optional service offered in addition to Courtesy Access.